Sales / Customer Service job

The ideal candidate must have a strong desire to succeed. Our Internet Sales Coordinators come from a variety of backgrounds ranging from entry level to career changers or experienced sales. Yearly income in your first year would start at $24,000 entry level to $96,000 general manager. Success does not depend on precise work experience although experience in Customer Service and Sales is a huge plus. Superior communication and customer service skills are required. 

GENERAL SUMMARY:

Responds to Internet and telephone customer inquiries and ensures that the company actualizes its maximum profit potential on Internet sales.

DUTIES AND RESPONSIBILITIES:

• Communicates effectively with Internet customers and prospects via – phone and e-mail
• Knowledge of all company products and services
• Directs customers to product information resources on the Internet
• Assists customers in selecting products
• Understands the psychology of Internet customers and works with them accordingly to help them with their purchase
• Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention
• Handles all Internet sales inquiries personally
• Researches the competitions on the Internet to learn companies’ strengths and weaknesses
• Maintains an ongoing customer database to capture repeat business
• Establishes personal income goals that are consistent with company standards of productivity, and devises a strategy to meet those goals
• Keeps abreast of new products, features, accessories, parts, etc., and their benefits to customers
• Attends product and sales training as requested by sales manager
• Attends sales meetings
• Other duties as assigned

QUALIFICATIONS:

• Must be US citizen or permanent resident
• Must have a PC windows (not Mac) and a headset
• Must already completed schools with at least an Associate degree
• Must pass drug, background and credit report tests
• Minimum 1 year experience in sales and customer service is required.
• Basic understanding of Paid Search, Display Advertising, Social Media and Email Marketing
• Willingness to learn in a fast-paced, team-oriented environment
• Proficient in MS Office
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize deliverable
• Highly organized with strong attention to detail
• Strong initiative and project management skills

WORKING CONDITIONS:

• Will be on the phone and computer from 10-6 EST / Mon-Fri
• Will be responsible for all inbound phone calls and email correspondence

WHAT YOU GET FROM US:

• Career advancement
• Competitive pay rates
• Retirement benefit 
• Health and Dental insurance 
• World class resort 01 week vacation benefit (yearly)

QUESTIONS